Frequently Asked Questions — p987 Casino

No. p987 strictly enforces a one account per player policy. Each player may only hold one registered account at p987. Creating duplicate accounts is a violation of p987's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the p987 Login page.

Go to the p987 Login page and click "Forgot Password?". Enter your registered email address and p987 will send you a password reset link. Click the link in the email, set a new strong password, and log back in. If you no longer have access to your registered email, contact p987 support at [email protected] for account recovery assistance.

You can update certain account details — such as your contact number, address, and communication preferences — from your Account Settings after logging in. However, your legal name and date of birth cannot be changed once KYC verification is complete, as these are tied to your verified identity. If you believe there is an error in your verified details, contact p987 support with supporting documentation.

To close your p987 account, contact support at [email protected] with your account closure request. Before closing, ensure you have withdrawn any remaining balance. Account closure requests are processed within 3 business days. If you are closing your account due to gambling concerns, p987 strongly recommends using the self-exclusion tool instead — visit our Responsible Gaming page to learn more.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. p987 conducts identity verification to:

• Confirm you are at least 21 years old as required by Philippine law
• Prevent fraud, money laundering, and identity theft
• Ensure withdrawals are sent to the correct, verified account holder
• Comply with PAGCOR regulations and Anti-Money Laundering Act (AMLA) requirements

Verification is a one-time process and protects both you and the integrity of the p987 platform.

p987 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• PhilSys National ID (ePhilID)
• SSS ID or UMID Card
• LTO Driver's License
• PRC Professional Regulation Commission ID
• Voter's ID issued by COMELEC

You will need to upload a clear photo or scan of the front and back of your chosen ID, plus a selfie holding the ID. All images must be legible and unobstructed.

Standard KYC verification at p987 is completed within 24 hours on regular business days. During peak periods or public holidays, it may take up to 48 hours. You can check your verification status anytime from your Account Settings. p987 will notify you by email once your verification is approved or if additional documents are required.

p987 may allow limited deposits before full KYC verification is complete, but withdrawals are not permitted until your identity is fully verified. To avoid delays when you want to cash out your winnings, p987 strongly recommends completing KYC verification immediately after registration — before making your first deposit.

p987 Casino supports the following deposit methods for Filipino players:

• GCash — Instant deposits, most popular among Filipino players
• PayMaya / Maya — Instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (PHP / ₱). p987 does not accept credit card deposits or cryptocurrency of any kind.

The minimum deposit at p987 Casino is ₱100 for GCash and Maya deposits. Bank transfer minimums may vary depending on your bank's own transfer limits, but p987's minimum accepted bank transfer is ₱500. There is no maximum deposit limit set by p987, though your payment provider may impose their own transaction limits.

Deposit processing times at p987 depend on your chosen payment method:

• GCash / Maya — Instant (usually within 1–2 minutes)
• Debit Card — Instant to 15 minutes
• Bank Transfer — 15 minutes to 3 business hours depending on the bank

If your deposit has not appeared after the expected timeframe, check your payment provider's transaction history first. If the funds left your account but haven't arrived at p987, contact support at [email protected] with your transaction reference number.

p987 Casino does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. Check with your payment provider for their current fee schedule. p987 recommends using GCash or Maya for fee-free, instant deposits.

To withdraw from p987, log in to your account and navigate to Cashier → Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. Withdrawals can only be sent to a payment method that matches your verified identity — p987 does not send funds to third-party accounts.

Withdrawal processing times at p987 are among the fastest in the Philippines:

• GCash / Maya — 15 minutes to 1 hour after approval
• Debit Card — 1–3 business days
• Bank Transfer — 1–3 business days depending on your bank

p987 processes withdrawal requests within 1 business hour during operating hours. Once approved by p987, the time for funds to arrive depends on your payment provider.

The minimum withdrawal at p987 is ₱200 for all payment methods. Maximum withdrawal limits depend on your account verification level and chosen payment method. Fully verified accounts enjoy higher withdrawal limits. For specific limit details applicable to your account, check the Cashier section after logging in or contact p987 support.

Common reasons for withdrawal delays or rejections at p987 include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet fulfilled
• Withdrawal amount exceeds your current limit tier
• Account security review triggered by unusual activity
• Mismatch between your p987 account name and your payment account name

If your withdrawal was rejected, p987 will notify you by email with the specific reason. Contact support at [email protected] if you need further clarification.

p987 Casino offers a welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions section of the p987 platform after you log in. Welcome bonuses at p987 are subject to wagering requirements — make sure to read the full bonus terms before claiming so you understand how to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in qualifying bets before you can withdraw the bonus as real cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms at p987 for full details.

Yes — p987 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Filipino holidays and major sporting events like PBA, NBA, and boxing. Log in to your p987 account and check the Promotions section to see all currently active offers available to your account.

p987 Casino offers a wide variety of games designed for Filipino players:

• Slots — 1,000+ titles from leading providers, including jackpot and megaways slots
• Live Dealer — Baccarat, Roulette, Blackjack, Sic Bo, and more with real dealers
• Bingo — Multiple bingo variants including p987 Bingo and Go Goal Bingo
• Video Poker — Including Deuces Wild and other classic variants
• Table Games — Digital versions of poker, blackjack, roulette, and craps

Visit the p987 Casino page for the full game library overview.

Absolutely. p987 is fully optimized for mobile play on both Android and iOS devices. You can access the complete p987 game library directly through your mobile browser — no app download required. The mobile interface is responsive and touch-friendly, giving you the same smooth experience whether you're playing on a smartphone in Manila or a tablet in Cebu.

Yes. All games available at p987 Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. p987's game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency.

p987 uses 256-bit SSL encryption on all data transmissions between your device and our servers. Your personal information is stored on secure, access-controlled servers and is never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. For full details on how p987 handles your data, read our Privacy Policy.

p987 strongly recommends enabling two-factor authentication for added account security. To activate 2FA, go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use SMS-based OTP verification via your registered Philippine mobile number. Once enabled, you'll need to enter a one-time code every time you log in from a new device.

If you suspect your p987 account has been accessed without your permission, take these steps immediately:

• Change your p987 password right away via Account Settings
• Change the password of your registered email account as well
• Contact p987 support at [email protected] to report the incident and request a security review
• Request a temporary account freeze while the investigation is underway

p987's security team will investigate and respond within 1 business hour for urgent security matters.

p987 provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — Automatically stop wagering once you reach a set loss threshold
• Session Time Limits — Get logged out after a set duration of play
• Reality Checks — Periodic reminders of time and money spent during a session
• Cool-Off Periods — Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — Block access to your account for 6 months, 1 year, 3 years, or permanently

All tools are accessible from Account Settings → Responsible Gaming. For full details, visit our Responsible Gaming page.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period. Your account will be suspended immediately upon confirmation. Alternatively, email [email protected] with your self-exclusion request and it will be processed within 1 business hour. Self-exclusion cannot be reversed during the chosen period — this is intentional to protect you.

The minimum age to register and play at p987 Casino is 21 years old, in accordance with Philippine gaming regulations. p987 enforces this strictly through KYC identity verification using government-issued Philippine IDs. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. p987 takes underage gambling prevention very seriously.

p987 offers multiple support channels for Filipino players:

• Live Chat — Available 24/7 directly from the p987 platform after logging in. Average response time is under 2 minutes.
• Email — Send your query to [email protected]. Responses are typically sent within 1 hour during business hours.

For urgent matters such as suspected unauthorized account access or self-exclusion requests, live chat is the fastest option.

Yes. p987's support team includes Filipino-speaking agents who can assist you in both English and Filipino (Tagalog). Whether you're based in Metro Manila, Cebu, Davao, or anywhere else in the Philippines, p987 support is designed to feel local and familiar. Just let the agent know your preferred language at the start of the conversation.

If you have a complaint about a game outcome, transaction, or any aspect of the p987 service, follow these steps:

• First, contact p987 support via live chat or email at [email protected] with full details of your complaint
• p987 will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days
• If you are not satisfied with the resolution, you may escalate the matter to the relevant Philippine gaming regulatory authority

p987 is committed to fair and transparent dispute resolution for all Filipino players.